11/11/2023 0 Comments Scribe wheels hub noise![]() Why? No, not because I had swapped it out for another wheel or tossed it into a dumpster while exclaiming “quiet you fool!”-even though there may have been times I was tempted to. While not quite as loud as bikes with the former, the new Yishun 27-mm alloy rear wheel I got for the Super Bike was too loud for my liking. Alan.Whenever you are coasting on your bike, does your “high-quality” rear wheel sound like a naughty little kid attached playing cards to the spokes with clothespins while you weren’t looking?Īnyone who rides a bicycle with Chris King or Campagnolo hubs probably knows what I’m talking about. We'll be in touch very soon with the tracking for your replacement rim! Have a great day. I hope this helps and as always, if you need anything else at all, please don't hesitate to get back in touch with us. ![]() This is the typical methodology for even the largest brands in the world, and as such, we are subject to lead times and supply chain variations Mark, so I do sincerely apologise for any slow responses you have had. We are based in Ireland and although we do all development work in-house, we do have to outsource the manufacturing to factories as we don't have this capability here. Once we get this, we will send this to you right away Mark. I do see there is an order on our system for a replacement rim and we are waiting for this to arrive with us next week. This is just an aesthetic issue and doesn't affect the structural integrity of the wheels at all. Usually, this is a reaction as a result of chemicals at this location, and on bikes, this is normally cleaner, or degreaser that causes this. Mark, I took a look at your order on our system and it seems there was some sort of delamination around the spoke holes. As always, it is greatly appreciated as this only helps us get better as a brand, so thank you for sharing. Hi Mark, I hope you are keeping well and thank you for your review. I have no intention of using the wheelset again. If you have not shipped the replacement rim, please keep it and save on the shipping bill. I thought they were better than this, but apparently. They did promise to replace a rim, but that never arrived. But here was the most telling line in their response “afraid it can take time dealing with the factory, we are one small independent company among hundreds who they deal with on a daily basis.” This suggests the wheels are nothing special and frankly next time I’ll buy off Ebay and get the wheels cheaper because lets face it, there is not after sales support. They gave me all sorts of excuses, claimed the warranty was void because the wheels had not been properly maintained, even though I was able to produce an invoice from the LBS showing the wheels had been fully serviced. When I first contacted them about the problem, they were friendly enough but after a while I was always up to me to find out what was happening. My wheels failed within the warranty period and as of this review the wheel has not replaced. ![]() So, if the simple question is “Would you buy these wheels again?” The answer would be absolutely NOT! The wheels themselves were good and reasonably priced. Good wheels, terrible after sales service Have a great day and we will be in touch shortly with delivery ETA. As always, if you ever need us, please don't hesitate to get in touch with us. You will get confirmation of shipment incredibly soon and hopefully we can get a higher score once you have had a chance to ride them. We greatly appreciate your patience Sean and we're sure you'll love the wheels when they arrive. All of these delays have been passed onto us at late notice and we've tried to update customers as, and when we have updates. We are due to have the wheels arrive with us any hour now and we will be working around the clock to get your wheels out to you as a matter of urgency. We were due to receive this shipment at the start of August and we have had several delays as a result of congestion at the docks, which triggered a delay in customs clearance which resulted in further delays with logistics to us. Sean, let me first apologise for the delay with your wheels. Hi Sean, I hope you are keeping well and thank you for the review, as always, it is greatly appreciated.
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